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Privacy policy

Last Updated: February 10, 2025

This Privacy Policy describes how orotive.com (the “Site,” “we,” or “Orotive”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. Orotive is owned and operated by Rise Valley LLC.

1. CONTACT INFORMATION

If you have any questions, need more details about our privacy practices, or wish to make a complaint, you can contact us at:

Company Name: Rise Valley LLC
Business Address: 254 Chapman Rd, Ste 208 #21520, Newark, Delaware 19702
Email: support@orotive.com

2. INFORMATION WE COLLECT

When you visit our Site, we collect certain information about your device, your interactions with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. This data includes:

A. Device Information

  • Purpose: To optimize the Site's performance and for analytics.

  • Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.

  • Shared with: Shopify for hosting and analytics purposes.

  • Collected Data: Browser version, IP address, time zone, browsing activity, and interaction with the Site.

B. Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, and provide customer support.

  • Source: Directly collected from you.

  • Shared with: Shopify and payment processors.

  • Collected Data: Name, billing address, shipping address, payment details (credit/debit card info), email address, phone number.

C. Customer Support Information

  • Purpose: To assist with inquiries, process refunds, and improve service.

  • Source: Collected from direct interactions.

  • Collected Data: Name, contact details, order history, and correspondence.

3. MINORS

Our Site is not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If a parent or guardian believes their child has provided personal information, they should contact us immediately for removal.

4. SHARING YOUR INFORMATION

We share your data with third parties to provide our services. This includes:

  • Shopify (for hosting and transactions) - Privacy Policy: https://www.shopify.com/legal/privacy

  • Payment processors (such as PayPal, Stripe, and Shopify Payments)

  • Shipping providers (for order fulfillment)

  • Legal Compliance (to comply with subpoenas, court orders, or legal obligations)

5. BEHAVIORAL ADVERTISING

We use personal data for targeted advertising and marketing, including:

  • Google Analytics - Tracks user behavior on the Site (Google Privacy Policy)

  • Facebook Ads & Google Ads - Used for retargeting advertisements

  • Shopify Audiences - Helps us reach potential customers based on their shopping behavior

You can opt-out of targeted advertising:

6. USING PERSONAL INFORMATION

We use personal information to:

  • Process transactions

  • Provide customer support

  • Prevent fraud and secure transactions

  • Comply with legal obligations

  • Offer promotional and personalized marketing

7. LAWFUL BASIS FOR PROCESSING (GDPR & CCPA COMPLIANCE)

We process your data under the following legal grounds:

  • Your Consent - When you opt into marketing communications.

  • Contractual Necessity - To fulfill your purchases.

  • Legal Compliance - To meet regulatory obligations.

  • Legitimate Interests - For business improvements and security.

8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill our legal and business requirements. You may request deletion of your personal data by contacting us.

9. AUTOMATED DECISION-MAKING

We use Shopify's automated fraud prevention systems to detect suspicious transactions. You have the right to challenge any automated decision affecting you.

10. SELLING PERSONAL INFORMATION (CCPA DISCLOSURE)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal data we collect.

  • Request deletion of your personal information.

  • Opt-out of data sharing with third parties.

You can submit a data request by emailing support@orotive.com.

11. COOKIES & TRACKING TECHNOLOGIES

We use cookies to enhance user experience and track website performance.

Essential Cookies (Required for Functionality)

  • Shopify checkout cookies

  • Session tracking cookies

Performance & Marketing Cookies

  • Google Analytics, Facebook Pixel, and Shopify Audiences

To manage cookies, visit www.allaboutcookies.org.

12. "DO NOT TRACK" REQUESTS

Our Site does not respond to "Do Not Track" signals due to the absence of a standardized industry response.

13. DATA SECURITY MEASURES

We implement encryption, secure payment processing, and access controls to protect personal data. However, no online transmission is 100% secure. Users are responsible for safeguarding their login credentials.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates take effect immediately upon posting.

15. COMPLAINTS & DISPUTES

If you believe we have misused your data, contact us at support@orotive.com. If you are unsatisfied with our response, you may file a complaint with the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/.

16. CONTACT US

For privacy-related inquiries, please contact:

Rise Valley LLC
254 Chapman Rd, Ste 208 #21520, Newark, Delaware 19702
Email: support@orotive.com

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