Refund policy

At Orotive, we take pride in the craftsmanship and quality of our jewelry. If you are not completely satisfied with your purchase, we offer a 30-day return policy, allowing you to return eligible items within 30 days of receiving your order.

1. ELIGIBILITY FOR RETURNS

To qualify for a return, your item must meet the following conditions:

• The item must be unworn, unused, and in its original condition.

• All tags, certificates, and packaging must be intact.

• You must provide a receipt or proof of purchase.

To initiate a return, please contact us at support@orotive.com. Once your return request is approved, we will provide further instructions, including the return shipping address.

Note: Items sent back without prior approval will not be accepted.

For any return inquiries, feel free to reach out to us at support@orotive.com.

2. DAMAGED OR DEFECTIVE ITEMS

Please inspect your jewelry upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@orotive.com so we can assess the issue and provide a suitable resolution.

3. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

• Customized or personalized jewelry (e.g., engraved pieces, custom-made items).

• Earrings (for hygiene reasons).

• Gift cards.

• Final sale or clearance items.

If you have questions about your specific item’s return eligibility, please contact us before making a return request.

4. EXCHANGES

If you would like to exchange an item for a different size or design, the quickest method is to return your original item and place a new order once your return is approved.

5. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

For customers within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be:

• In its original condition, unworn, and with all tags and packaging intact.

• Accompanied by the receipt or proof of purchase.

6. REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that:

• It may take additional time for your bank or credit card provider to post the refund.

• If you have not received your refund within 15 business days of approval, please contact us at support@orotive.com.

Thank you for shopping with Orotive! We are committed to ensuring you have a seamless and satisfactory shopping experience. If you have any questions regarding returns, exchanges, or refunds, don’t hesitate to contact us at support@orotive.com.