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Terms of service

Last Updated: February 10, 2025

Welcome to Orotive. These Terms of Service govern your use of www.orotive.com (the “Site”) and the purchase of products from Orotive, a brand operated by Rise Valley LLC, registered in the State of Delaware, USA.

By accessing our Site or purchasing from us, you agree to these Terms. If you do not accept them, you may not use our services. These Terms are legally binding and apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

Our online store is hosted on Shopify Inc., which provides us with an e-commerce platform to sell our products.

1. ELIGIBILITY & ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old or the age of majority in your state of residence.

  • You will not use our products for illegal activities.

  • You will not transmit viruses, worms, or malicious code.

  • A breach of any Terms will result in an immediate termination of your services.

2. GENERAL CONDITIONS

We reserve the right to:

  • Refuse service to anyone at any time.

  • Modify or discontinue the Service without notice.

  • Limit the sales of our products on a case-by-case basis.

Your content (excluding credit card data) may be transferred unencrypted over networks. Credit card data is always encrypted.

3. PRODUCT & PRICING INFORMATION

  • Prices are subject to change without notice.

  • We reserve the right to correct errors in pricing or product descriptions.

  • Colors and images of products may appear differently on screens.

  • All purchases are subject to our Refund Policy.

4. ORDER ACCEPTANCE & BILLING INFORMATION

We reserve the right to:

  • Refuse or cancel orders at our discretion.

  • Limit quantities per person, household, or order.

  • Verify and confirm billing & shipping details before order acceptance.

If we cancel your order, we will attempt to notify you via email or the provided phone number.

5. RETURNS & REFUNDS

Our return policy is outlined in our Returns & Refunds Policy. You can review it here.

6. THIRD-PARTY LINKS & TOOLS

We may provide links to third-party tools or websites, which are not under our control. We are not responsible for their content or policies.

7. PROHIBITED USES

You may not use the Site or its content for:

  • Unlawful purposes.

  • Violating intellectual property rights.

  • Transmitting malware or spam.

  • Harassment, hate speech, or fraud.

We reserve the right to terminate accounts violating these terms.

8. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that:

  • The Service will be uninterrupted, secure, or error-free.

  • The results obtained from using the Service will be accurate.

We are not liable for indirect, incidental, or consequential damages, including lost profits, arising from your use of our services.

Some U.S. states do not allow limitations on liability, so these exclusions may not apply to you.

9. INDEMNIFICATION

You agree to indemnify and hold Orotive (Rise Valley LLC) and its affiliates harmless from any claim or demand, including legal fees, arising from your violation of these Terms.

10. SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain valid.

11. TERMINATION

These Terms remain in effect unless:

  • You notify us that you no longer wish to use our Services.

  • We terminate your access due to a policy violation.

All obligations incurred prior to termination shall survive.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware.

13. CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to check for updates.

Your continued use of our Site after updates constitutes acceptance of those changes.

14. CONTACT INFORMATION

For any questions about these Terms, you may contact us:

Company Name: Rise Valley LLC
Business Address: 254 Chapman Rd, Ste 208 #21520, Newark, Delaware 19702
Email: support@orotive.com

 

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