Shipping policy

At Orotive, we are committed to ensuring that your jewelry orders are delivered in a timely and secure manner. Below, you’ll find our updated shipping policy, including processing times, shipping options, and estimated delivery times.

1. ORDER PROCESSING

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

• Orders placed after 12 PM EST will be processed on the next business day.

• You will receive an order confirmation email once your order has been successfully placed and another email with tracking details once it has shipped.

2. SHIPPING TIMES & METHODS

We currently ship to the United States, Canada, and Europe (including the UK).

United States

• Standard Shipping (2-5 business days) – FREE for orders over $100, otherwise $6.99.

• Express Shipping (1-3 business days) – $14.99.

• Overnight Shipping (1 business day) – $29.99 (order must be placed before 12 PM EST).

Canada

• Standard Shipping (3-5 business days) – $12.99.

• Express Shipping (2-3 business days) – $24.99.

United Kingdom

• Standard Shipping (3-7 business days) – $14.99.

• Express Shipping (2-5 business days) – $29.99.

Europe (excluding UK)

• Standard Shipping (2-5 business days) – $14.99.

• Express Shipping (2-4 business days) – $29.99.

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

3. TRACKING INFORMATION

• Once your order ships, you will receive an email with a tracking number.

• You can track your order via the shipping carrier’s website.

• If you do not receive a tracking number within 5 business days, please contact us at support@orotive.com.

4. SHIPPING RESTRICTIONS

• We do not ship to P.O. boxes or APO/FPO addresses.

• Some countries may have import restrictions on certain jewelry materials; please check your local regulations before placing an order.

• Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

5. CUSTOMS, DUTIES & TAXES

• International orders may be subject to customs duties, taxes, and import fees, which vary by country.

• These charges are not included in our pricing and are the customer’s responsibility.

• Customs processing may delay delivery times, and we are not responsible for these delays.

6. LOST, DAMAGED, OR STOLEN PACKAGES

• If your package is lost in transit, we will assist you in filing a claim with the carrier.

• Orotive is not responsible for lost or stolen packages after they have been marked as "delivered."

• If your item arrives damaged, please contact support@orotive.com within 48 hours of delivery with photos of the damage for assistance.

7. ADDRESS CHANGES & ORDER MODIFICATIONS

• Once an order has been processed and shipped, we cannot modify or cancel it.

• If you need to change your shipping address, please contact us at support@orotive.com within 24 hours of placing your order.

8. CONTACT US

For any shipping-related inquiries, please reach out to us:

Company Name: Rise Valley LLC
Business Address: 254 Chapman Rd, Ste 208 #21520, Newark, Delaware 19702
Email: support@orotive.com